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Important Information & Policies

At Neigh & Spray, we strive to provide a seamless and efficient experience for all our customers. Below you’ll find important details about our pricing, cleaning process, and payment policies. Whether you’re scheduling a pick-up or drop-off, please review this information to ensure smooth service every time.

Laundering

We use sodium percarbonate, an oxidizing agent that is completely safe for humans and horses in industrial washing machines equipped to handle the size and weight of the blankets.

When water is introduced, sodium percarbonate turns into hydrogen peroxide which is great for getting out tough stains and sodium carbonate, also known as washing soda or soda ash. Tough oily stains are easily broken down and released from the fabrics due to sodium carbonates alkaline nature.

Sodium Percarbonate is fragrance free and leaves no residues in the many layers of batting and fabric in horse blankets. This makes it safe for horses with even the most sensitive skin.

Waterproofing services may be offered in the future.

Process and Payment

These policies are in place to ensure a seamless and efficient experience for you.

Service Ticket & Bagging

All blankets and items dropped off or picked up for cleaning services must be listed on the service ticket. Please place items along with ticket in a garbage bag labeled with your name and farm affiliation on the outside (marker on duct tape works best).

Late Fees

A late fee of $25 will be applied after 30 days of nonpayment. Please ensure prompt payment to avoid additional charges. Payment is due upon receipt of invoice.

Payment Deadline for Drop Offs

Payment must be received 2 business days before the scheduled drop-off. Failure to make payment by the deadline will result in the blankets or items not being dropped off, and the client will be responsible for collecting them from the farm in Dade City.

Payment Methods

We accept various payment methods, including cash, check, and electronic transfers via Zelle, Venmo, or PayPal. Payment is due upon receipt of invoice.

Pick-up Deadline for Drop Offs

Blankets or other items that have been dropped off for services should be picked up within 30 days of receiving the invoice. Failure to do so may result in storage fees or other charges.

Cleaning Requirements

Blankets should be dry before being picked up or dropped off for cleaning.

Unclaimed Blankets

Any blankets or items left unclaimed or unpaid for more than 60 days after the pick-up deadline will be considered abandoned and may be donated or disposed of at our discretion. 

Email and Contact Information

To ensure a streamlined billing process, it is essential that customers provide us with an up-to-date email address. We rely on email as the primary means of contact. If, for any reason, you do not receive an expected invoice or any other correspondence from us, please send us an email at chestnuthilleq@gmail.com. 

Privacy Policy

We respect your privacy and will only use your personal information for the purpose of providing our services. We do not share or sell your information to third parties

How it Works

Step 1

Schedule a Pickup

Contact us to arrange a convenient pick-up time for your barn’s laundry needs.
Step 2

Prepare Your Items

Fill out the service ticket, bag your items, and label them with your name and farm.
Step 3

Clean & Deliver

We professionally clean your gear and return it promptly, fresh and ready to use.

Pricing & Services

Our professional pick up and delivery* Laundry services offer quick, reliable, and affordable solutions for all your equine laundry needs without the hassle.

*$150 min barn order for pickup / delivery – drop off can be arranged

  • Insulated Blanket – Stable or Turnout
    30
  • Sheet – Stable or Turnout
    22
  • Rain Sheet
    25
  • Fleece or Wool Cooler
    25
  • Flysheet
    20
  • Sleazy/slinky
    10
  • Extra Detailing / Excess Horse Hair
    8
  • Neck Cover
    7
  • English Saddle Pad
    8
  • Western Saddle Pad
    15
  • Fly Mask
    5
  • Polos (pair)
    5
  • Shipping Boots (pair)
    17
  • Towels, misc. per lb
    2
  • Future Offer: Water proofing
    18